Returns & Exchanges
At PENT. Luxury Fitness Equipment, we strive for absolute perfection in every handcrafted piece; however, if you are not completely satisfied, we offer a 14-day return window for unused items in their original bespoke packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization Number.
Prepare for Transport
Carefully repackage your equipment in the original wooden crates or protective boxes to ensure the natural wood and stainless steel finishes remain undamaged during transit.
Scheduled Collection
We will arrange a premium white-glove courier service to collect the items from your residence or facility at a time that suits your schedule.
Inspection and Refund
Once our artisans inspect the equipment for quality integrity, your refund will be processed to the original payment method, excluding customized engraving fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing